Nuances of macOS Device Management

This presentation will explore essential nuances of managing macOS devices within the NYC DOE environment. Attendees will learn best practices for preparing MacBooks for remote support using BeyondTrust, performing Intune wipes and re-enrollment, upgrading macOS, and creating custom installers. The session will also cover troubleshooting techniques like accessing Safe Mode for data recovery, setting up OneDrive, activating Adobe Cloud licenses, and understanding configuration models such as Static vs Dynamic macOS. Finally, we’ll discuss staff profile assignments in Intune to ensure secure and efficient device management. Presented by: Hector Matias & Raphael Ortiz